What to expect when calling a domestic violence or sexual assault crisis hotline

Quick Summary: Calling a crisis hotline can feel like a big step, especially when life feels uncertain or overwhelming. At U Care, Inc., our 24/7 crisis hotline is a confidential, supportive place to talk through what is happening, explore options, and decide what feels safest for you. We serve survivors and families across Sampson County, North Carolina, including Clinton, Roseboro, Garland, Newton Grove, and surrounding communities.

You do not need to have every detail figured out before you call. Whether you are looking for domestic violence support, sexual assault services, information about an emergency shelter, or simply someone who will listen, our advocates are here to meet you where you are.

Your Call Begins With Someone Who Listens

When you call U Care’s 24/7 crisis hotline at (910) 596-0931, you can expect a compassionate conversation with an advocate. You can share as much or as little as you feel comfortable sharing. There is no test you need to pass, no “right” way to explain your situation, and no pressure to make an immediate decision.

Our advocates understand that people respond to difficult experiences in many different ways. You may feel worried, numb, uncertain, angry, relieved, or unsure of what you need. All of those feelings can be valid. The purpose of the call is to give you space to be heard and to help you consider next steps at your own pace.

We Can Talk Through Options Together

Every person’s circumstances are different. After listening to your concerns, an advocate may discuss resources and options that could be relevant to your needs. Depending on the situation, that conversation may include information about safety planning, emergency shelter, survivor advocacy, trauma counseling, support groups, legal advocacy, or other local resources.

Our role is not to tell you what you should do. We are here to provide clear information, answer questions when we can, and help you think through possible choices. You remain in control of your decisions.

• You may call because you need immediate emotional support.
• You may want to learn about services before deciding whether to use them.
• You may be seeking resources for yourself, a friend, or a family member.
• You may want to discuss a plan for feeling safer in the moment or in the future.

It is okay if you are not ready to take any action beyond making the call. Reaching out for information or support can be a meaningful step on its own.

Your Safety and Choices Matter

At U Care, Inc., we believe support should be survivor-centered and respectful. An advocate can help you consider what feels safest and most manageable for your circumstances, but the choice is yours. You can ask questions, pause the conversation, decline a resource, or decide to call again later.

If it is not safe to call from your current location, consider contacting us when you are in a safer place or using a phone that feels secure to you. If you believe you are in immediate danger, contact 911 when it is safe to do so.

Support for Sampson County Communities

U Care is a nonprofit organization that has supported individuals and families in Sampson County since 1995. Our team provides domestic violence support and sexual assault services for people in Clinton, Roseboro, Garland, Newton Grove, and nearby areas.

Beyond the crisis hotline, U Care may be able to connect callers with survivor-focused services such as emergency shelter, counseling and support groups, legal advocacy, and community education. Each service is intended to help people access information, support, and resources without judgment.

You Do Not Have to Know Exactly What to Say

Many people worry about what they will say when they call a crisis hotline. You can begin with something simple, such as “I am not sure what to do,” “I need someone to talk to,” or “I want to understand my options.” Our advocates will listen and help guide the conversation with care.

If you or someone you care about needs support in Sampson County, North Carolina, call U Care, Inc.’s 24/7 crisis hotline at (910) 596-0931. You deserve to be treated with respect, to receive information without pressure, and to choose the next step that feels right for you.